Please feel free mailto: firstname.lastname@example.org if you have any issue. Please check the product and it's complete accessories as soon as you receive the package if you need to file for a return! Also note that in case of return any part which, in our opinion, shows evidence of being used or installed contrary to manufacturer's instructions, and/or subjected to improper handling, packaging or return shipping by the customer, will not be eligible for exchange, refund or warranty consideration. Remember, we can't return products to suppliers or re-sell them to other customers if you damage them when installing. We have a strict QC process which ensure that product being shipped are in perfect condition.
If you need to file for a return, please abide by the following instructions:
- In case a defective, damaged and missing parts in your parcel is discovered, please contact us within 14 days after receiving your item. Otherwise we will not be liable.
- In case of replace or return, items can be returned back or replaced within 14 days of receiving your item. The shipping cost will pay by customer.
- In case of return, there is 10%-50% restocking fee will pay by customer.
- We will pay the return shipping only if the items is defective within 14 days of receiving your item.
- Please provide a detailed explanation of the defect, aidedby images and/or a short video clip to ease the process.
- For replacements, we need the defected product returned to our warehouse before we can ship out a fresh replacement. We will respond as soon as we receive the return and verify the malfunction.
- An individual component or discrete LED cannot be returned if the housing has been opened.
- Please contact our customer service via email or chat for return address.
- Items to be returned should be packaged as they were originally received, also make sure that any other accessories or instruction etc should also be included.
- It takes generally 7-15 days depending on your bank to receive the money after you return an item, please contact us if you still not received the refund after 15 days of your claim.
- If you have any further questions, please feel free to contact us.
Drop us a line and we'll get back to you ASAP!
Mon to Sat: 8:00 am-8:00 pm